Do I get preferential booking as a member?
Yes, if you are an annual season ticket holder you will still benefit from the 14-day window as opposed to the 10 day window for our Play More Golf members, and one week for Pay As You Go customers.
Can I play with more than one other person if they are part of my household?
Yes we can accept fourball bookings for people who do not live at the same household as long as they adhere to 2m social distancing.
Can I take a drink/snack and enjoy it on the balcony upstairs?
No – the bar/ café is closed inline with government guidance.
Which Courses are open? What about FootGolf?
The Main (18-hole) course and the Academy (9-hole) courses are open including for FootGolf.
What about the Driving range/ Practice Facility and the Putting Green?
Our Practice Facility will also re-open from 29th March and the putting green is used purely as a ‘holding’ area where golfers await their slot at the first tee.
Can I pay with cash?
No – card payment only. We will accept payment for bookings over the phone and when you check where rounds are booked online.
What are you doing about parking – will cars be close together?
Customers are asked to park in alternate parking bays to ensure that they are not getting in and out of cars in close proximity. This should not cause congestion as there are fewer tee off times and only two players allowed together most of the time. Also players are being actively encouraged not to arrive any earlier than 5 minutes before their tee time or hang around after playing. Team members will be allocated to checking parking and flow of customers through the centre one-way and at two metres distance.
What about buggies? And trolleys?
Trolley and Buggies are available for hire and are being cleaned before and after use.
What are your new opening hours and tee times?
Tee times are from 7.04am Monday – Friday and 6.36am weekends. The ProShop will open 7am – 6pm Monday – Friday and 6am – 5pm weekends. Golfers teeing off towards the end of the day and who finish playing after the Pro Shop is closed should leave the centre immediately after their round.
How are you ensuring social distancing when players tee off?
Tee off times will be 8 minutes apart. We will have constant marshalling of the course to ensure that Golfers maintain a 2m distance even on the greens and that no equipment is picked up or changes hands.
What memberships are you offering?
We are offering a pro-rata annual option running to March 2021. The full annual price is £710 for a 7-day membership and £480 for a 5-day (weekday) membership. Ask in the Pro Shop for pro-rata prices.
Members benefit from 2 weeks’ advance booking as opposed to one week for pay as you go customers.
How are you protecting us from contact with your staff, and vice versa?
Perspex guards have been installed in the Pro Shop and the contactless machine will be placed at the front of the desk for payments. Pro Shop staff will wear gloves and there is sanitiser available for customers and staff.
We will have separate team members working in the Pro Shop, guiding customers and marshalling the course and cleaning trolley handles and buggies who will maintain a 2m social distance. All doors will be wedged open wherever practical and only one pair of golfers will be allowed in the Pro Shop at a time. Golfers are asked not to congregate in the club house and only check in a maximum of five minutes before their round.
Can I just show up on the day?
We will not accept walk-ins – people must phone and wait in their car for an available tee time or book in advance online.
Can I play if I’m over 70 given the guidance around social isolation for older people?
Anyone booking will be allowed to play and must assume personal responsibility to respect social distancing and to assess their own health risks and the benefits of fresh air and exercise. It is strongly advised, as per government guidance, that over 70s should exercise extreme caution and observe strict social distancing and those recommended to ‘shield’ (this includes people with specific underlying health conditions of any age) should follow the guidance in their letter from the NHS.
If you are living in a household with a possible COVID-19 infection or if you are classified as extremely vulnerable on health grounds, the guidance is that you should remain at and exercise at home.
