Do I get preferential booking as a member?
Yes, if you are an annual season ticket holder you will still benefit from the 14-day window as opposed to one week for pay as you go customers.
Can I play with more than one other person if they are part of my household?
Yes we can accept 4 ball bookings for people who do not live at the same household as long as they adhere to 2m social distancing.
Can I take a drink/snack and enjoy it on the balcony upstairs?
No – the café/bar is closed according to government guidance. There will be drinks and snacks available in the ProShop and these can be enjoyed out on the course while playing. All rubbish must be taken away by golfers. Bins will be covered.
Which Courses are open? What about FootGolf?
The Main (18-hole) course and the Academy (9-hole) courses are open. The Academy course will be open for golf only at the moment – and not FootGolf.
What about the Driving range and the Putting Green
Our Practice Facility is now open and the putting green is used purely as a ‘holding’ area where golfers await their slot at the first tee.
Can I pay with cash?
No – card payment only. We will accept payment for bookings over the phone and when you check where rounds are booked online.
What are you doing about parking – will cars be close together?
Customers are asked to park in alternate parking bays to ensure that they are not getting in and out of cars in close proximity. This should not cause congestion as there are fewer tee off times and only two players allowed together most of the time. Also players are being actively encouraged not to arrive early or hang around after playing. Team members will be allocated to checking parking and flow of customers through the centre one-way and at two metres distance.
What about buggies? And trolleys?
To keep cleaning to a minimum buggies will only be available for use by golfers who have Blue Badges.
Trolleys are much easier to clean as the handles are removeable and will be available for hire and cleaned thoroughly after every player.
What are your new opening hours and tee times?
Tee times are 6.15am to 5.15pm all week and weekends. The ProShop will open at 6am to prepare for the day and check bookings but golfers should not check in for tee times any more than five minutes in advance.
The ProShop will close at 5.30pm. Golfers teeing off towards the end of the day and who finish playing after the Pro Shop is closed should leave the centre immediately after their round.
How are you ensuring social distancing when players tee off?
Tee off times will be 10 minutes apart. We will have constant marshalling of the course to ensure that Golfers maintain a 2m distance even on the greens and that no equipment is picked up or changes hands.
What memberships are you offering?
We are offering a pro-rata annual option running to March 2021. The full annual price is £710 for a 7-day membership and £480 for a 5-day (weekday) membership. Ask in the Pro Shop for pro-rata prices.
Members benefit from 2 weeks’ advance booking as opposed to one week for pay as you go customers.
How are you protecting us from contact with your staff, and vice versa?
Perspex guards have being installed in the ProShop and the contactless machine will be placed at the front of the desk for payments. ProShop staff will wear gloves and there is sanitiser available for customers and staff.
We will have separate team members working in the ProShop, guiding customers and marshalling the course and cleaning trolley handles who will maintain a 2m social distance. All doors will be wedged open wherever practical and only one pair of golfers will be allowed in the ProShop at a time. Golfers are asked not to congregate in the club house and only check in a maximum of five minutes before their round.
We will not accept walk-ins – people must phone and wait in their car for an available tee time or book in advance online.
Can I play if I’m over 70 given the guidance around social isolation for older people?
Anyone booking will be allowed to play and must assume personal responsibility to respect social distancing and to assess their own health risks and the benefits of fresh air and exercise. It is strongly advised, as per government guidance, that over 70s should exercise extreme caution and observe strict social distancing and those recommended to ‘shield’ (this includes people with specific underlying health conditions of any age) should follow the guidance in their letter from the NHS.
